Yes. You need to register the first time you book your ride with GOAMILES.
To create an account, the user has to sign-up on the GOAMILES app using just his/her mobile number. Your account shall be created once you verify using the OTP (One Time Password) received on the registered mobile number given. That’s it, you are ready to GO.
If your Mobile number is already registered on GOAMILES, then also you need to get your OTP every time you login, you do not have to put OTP unless you have logged out and need to LOGIN.
You will be assigned an OTP every time you log into the application, this step is needed from Security perspective & you not remembering password every time.
Allow the app to access your device location, check the setting on your phone to do so. On opening the app, you will be able to view GOAMILES TAXI near your location. Mark your pickup (By default it would be your device location) and drop location (Location where you want to go), choose the preferred cab type for your commute (SEDAN, HATCHBACK, SUV & SUV CLASSIC), and select the CONFIRM option. Post CONFIRM, calculate your ride estimate, AGAINST EACH TYPE OF VEHICLE, then confirm your booking. Simple, Isn’t it?
Yes, you will be able to track your cab’s location on the map before booking & after your booking is confirmed. You can check the ETA (Estimated Time of Arrival) in which your driver will pick you up from the provided location.
Yes, GOAMILES TAXI are available 24*7.
Yes, you can request for a preferred choice of cab, as SEDAN, HATCHBACK, SUV& SUV CLASSIC. But, there is no option to request for a particular driver.
As of now, you will be asked to cancel your current booking and rebook another cab.
There are no cancellation charges applied if you cancel the ride before 5 minutes, after 5 minutes you would be.
No, two people cannot register using the same mobile number, if it is done, then by default after verification process, the first login will get logged out automatically. So make sure that your mobile number & OTP works on only 1 mobile at a time.
You have to submit your mobile number in order to register with us. This process will take less than a minute.
No, that option is not available as of now. The default language is set to English.
NO, as of now you can’t do that. But going further, you can book two or more cabs at the same time for different destinations by choosing the “Book Another Cab” option in the app.
No, you cannot book cabs on a weekly or monthly basis in the app. You need to do it every time when you need it.
There are AC Taxis available, as of now. However, depending upon situation, the customer can ask the driver to turn off the AC if required.
As of now, YES, but going further, No, the driver will not be able to view your phone number as all numbers are masked. The calls would be routed through the call centre.
NO, as of now that feature is not available but going further this would be very much feasible. We will keep updating you for the same
YES. You can very well do that, most of the things are designed for your safety & security & to have minimize communication with driver, Mobile app will let you have all the data that is required such as ETA (Estimated Time of Arrival), Distance to be covered, & rate the driver after the ride is done.
No. There are no cameras in our cabs as the company values the customer’s privacy.
There is a 5-minute courtesy wait. Subsequently, a waiting charges will be levied per minute.
Yes, the service will be prompt on prior booking. There are no additional charges.
Yes. In the case of a breakdown during a short ride, the entire travel charges will be cancelled/waived. However, in the case of a breakdown during longer rides, flat discounts will be given to the customers.
You will receive your receipt via default in the Mobile app, MENU section of “My Rides”.
Yes, you can book & pay in Cash, although with CASH as option, you will be asked to pay for the GMB (Goa Miles Balance), which needs to be minimum INR 200.
As of now, we do not offer cabs on a sharing basis.
You can pay by any Digital means (Credit Card, Net Banking, E-Wallets) linked with the GOAMILES app once you’ve completed the ride.
After every ride, both users and drivers are given the opportunity to rate each other based on their trip experience.
YES, Parking charges would be included in your ride for premium parking pickups like Airport, Tourists spot, depending upon the charges we would levy those.
YES, you need to load Minimum INR 200 & Maximum INR 10,000 for you to book ride on GOAMILES APP
YES, we would refund you with all the charges that is within GMB (GoaMiles Balance), when you are done with travelling, minus any cancellation/conveyance charges, if any.
Please share the OTP with Driver only, when you sit in the designated taxi cab being assigned to you from the system. Make sure that you identify the driver with the credentials given on your passenger app with driver details as Name, Vehicle Number & share the OTP when you are physically present in the cab.
We now have something we have never had before, our own App that is in line with local Goan taxi drivers & wont charge drivers anything at all. Moreover it will give multiple income as we breach the GAP of Tourist/s Passengers multiple time’s need with taxi drivers . This is local Goan Taxi App Service which can be used by local Goan People and also Businesses in State of GOA for their Daily Commute.
Our key Terms & Conditions are as follows:
We take the conduct of our drivers very seriously and we always expect them to behave in a reasonable manner. At all times we expect our drivers to:
For Cab profile no restriction, For particular driver as per RTO norms [ Max duty hrs ]
Yes, you can cancel at any time. An intimation through email or deregistration link is good enough for cancelling the GOAMILES membership
We are in phase of opening saving accounts for all drivers without any minimum balance to get their hard earned money directly into their bank account
Any Smart phone with Android version 4.0+
THERE IS NO MEMBERSHIP FEES/SECURITY DEPOSITS FOR REGISTRATION FOR GOAMILES, JUST Download, COMPLETE KYC & GET STARTED
As of Now, Policy is flat, We will fine-tune this over the period of time. The policy for premium and peaks hours will be defined in next couple of months based on ground realities, and this will keep evolving.
No Show, INR 50 per cancellation
YES, INR 50 per cancellation
There is no restriction, each taxi shall be online for minimum 25 business day in the month, based on this performance index will be calculated. Individual may opt to have out station or personal duties when they are not in business.
This the scenario for operator, Agency can enrol new driver with interface given to them, this will be approved by our operation centre at Panjim/Margaon. Payment link will be of Vehicle profile created in the system. Means driver may be new, but business will be considered for the account registered during vehicle enrolment. In case of Re-Tagging of the vehicle to the new owner, he /she need to visit our helpdesk.
Current enrolment policy is for equal opportunities; we are working with GTDC to identify Value benefit to the professionals / operators with better performance. There will be annual ratings for Gold, Silver & Bronze operators derived from over all fleet size and performance. GOOD DRIVERS WILL BE BENEFITTED WITH REWARDS & BAD ONES WITH PENALTY
This will be as per the Government Regulatory Framework & We have plan to publish our rate as per, this will be strictly as per the norms put in by the government and will be appended in the mobile app as per..
T & C is being published along with the App release, Every Driver needs to read it and give acceptance for enrolment, this are quite friendly in nature and easily accepted by every individual person working as driver.
This is in the purview of Goa State Law & order department, however there will be help seeked for major location at the time of project launch. On case to case basis operator may seek help of police department as per the situation.
Open the App and ‘ALLOW’ us to send you Notifications including the OTP and ‘Access your Location’ when prompted.
Enter your mobile number and tap ‘NEXT’. You will receive an SMS, enter the number and press ‘DONE’.
Along with Mobile App, you will also require to register offline with your KYC (Know Your Customer) Registering is very quick and simple.
We will need your vehicle details as well (RC Book, Driving License, Car Insurance, Tax registration etc..)
You will need a photo of yourself, your address proof (PAN, AADHAR,PASSPORT)bill and the Consent form for your bank so that we can pay you. You may need to contact your nearest bank branch to get yourself a Bank registration KIT. Once you have completed your details we will need to verify your documents and then your App will be activated.
If you are experiencing problems please email support@goamiles.com and a member of the team will call to help you.
You will be required to call your passengers and send & receive data through the app. We recommend that you choose a phone plan that gives you a minimum of 200 minutes call time per month and at least 2GB of data per month, which is very cheaply available all over GOA, just make sure that you choose good telecom operator as all activities are being managed through Mobile app only
The first thing to do is check you have entered your details correctly (license details, email address and phone number. If you are still having trouble, send us an email with details of the problem to support@goamiles.com or call back on given numbers below we will get back to you as soon as possible.
Once you have signed up we will verify your documents. You will receive a text from us when your App is active. This will take ANYTHING between 24 -48 working hours.
Please allow anything between 24-48 hours for the verification process. If you still haven’t received a text send us an email to support@goamiles.com or call back on given support numbers and we’ll get back to you as soon as possible.
Log into your driver App with your mobile number and press ‘GO ONLINE’ with your desired vehicle. If you would like to go unavailable tap ‘GO OFFLINE’ or ‘LOGOUT’.
Please email us at support@goamiles.com and we will send you the link or hit the App Store (Android & iOS) and search for GOAMILES
Please try the following:
If you are having trouble logging in to the App please try the following:
If you’re asked to wait longer at the pickup please make sure the passenger is aware that the trip will be engaged after 5 minutes free waiting time, unless he/she cancels it.
The System will identify the fare and will calculate accordingly, as per the directions & Standards rate given by Transport Department of GOA. We will be in sync with Government rates hence no miscalculations of incorrect fare, plus we will make sure that fare are paid in prepaid so do not ask for extra money in what so ever manner form the passenger
If at the end of a journey you are unable to take payment e.g. the app may have frozen, You ran out of battery or any other scenario, then close the app from background and reopen.
If you are not sure whether the transaction was successful, you can check your email for the TRIP receipt and/or check your TRIP history. If you are unsure you can use the 'Get in Touch' and 'Email' option from the app to contact us.
Alternatively, you can email us at support@goamiles.com or reach to the Driver Helpline numbers given below
If the passenger decides to add the destination when ordering or he changes the destination in between, the driver app will be prompted likewise with a special sound and would be directed with change in the direction, you need to keep tap on the app and new appended trip details will be shown on the Driver App. You will see this on the TRIP details. Otherwise the passenger will tell you on boarding.
Before a passenger gets in your taxi, you must verbally confirm their name matches the name on the TRIP to ensure you have the right passenger. This will also avoid non-payment and a passenger complaint. You can also double check by telling the passenger your name and making sure it’s the one they have on their app too.
If you are having trouble getting to the right pickup point, give the passenger a call. You can do this by tapping the phone icon on the TRIP details.
If you think the passenger is drunk and disorderly and you don’t want them in your cab, don’t get involved in any arguments, cancel the TRIP and let us know what happened.
Tap CONTACT >>HELP & or 'Email' to send us a message.
The first thing to do is let the passenger know as soon as possible. You can call them by tapping the phone icon on the TRIP details. Tell them that you need to cancel. Next cancel the TRIP.
When you get to the pick-up location the App will automatically send the passenger a message that you have arrived. It might be a good idea to give them a call too, so you are not kept waiting unnecessarily. If the pickup is at an unsafe location (e.g. a large intersection, etc) park somewhere more suitable close by and call the passenger.
If your think lost property belongs to a GOAMILES Customer please use the 'Get in Touch' then 'Email' to let us know so that we may contact the passenger concerned. We have slotted “LOST & FOUND” collection points across our KIOSKS in entire State of GOA, We can reconcile and ask passenger to get them collected after you have submitted it.
Simply tap ”ONLINE” & App would know it’s own course of action for you to make busy by giving you trips.
If the traffic near you is too heavy to get to the pickup location quickly, just tap 'REJECT' when you get a TRIP offer and we'll send it to the next nearest driver. And remember to go OFFLINE if you are unavailable as this helps us provide a better service to our customers.
There are 4 ways you can reach us...
Use 'Get in Touch' then 'Email' from the App
Send an email to support@goamiles.com
GET IN TOUCH WITH US ON BELOW GIVEN NUMBERS
Direct Message on Twitter @GOAMILES_GOA
The wallet shows you the fare amount for each In-App ride completed on the App
The monies in your wallet are paid without any processing fees and are commission free
Cash TRIPS through the App are not included in your wallet & it’s reconciliation is done after your office hours are closed
Please ask the OTP from Passenger when the passenger is inside the cap & you verify that he is authenticated passenger as per the passenger details given to you for the designated ride.
Remember, you will only for OTP when you have verified that it is the same passenger that matches the record & you verify it personally. Please do not ask for the OTP if the designated passenger is not physically present. It is not advisable & against the rule of GOAMILES Policy to ask for OTP from passenger on phone, when he is not present.
This may attract a penalty & you will be entitled for liability to get you cancellation from the GOAMILES System with strict Police action being initeated against those who drivers breaks this rule.
.png)