You will need to download and install the app.

Open the App and ‘ALLOW’ us to send you Notifications including the OTP and ‘Access your Location’ when prompted.

Enter your mobile number and tap ‘NEXT’. You will receive an SMS, enter the number and press ‘DONE’.

Along with Mobile App, you will also require to register offline with your KYC (Know Your Customer) Registering is very quick and simple.

We will need your vehicle details as well (RC Book, Driving License, Car Insurance, Tax registration etc..)

You will need a photo of yourself, your address proof (PAN, AADHAR,PASSPORT)bill and the Consent form for your bank so that we can pay you. You may need to contact your nearest bank branch to get yourself a Bank registration KIT. Once you have completed your details we will need to verify your documents and then your App will be activated.

If you are experiencing problems please email support@goamiles.com and a member of the team will call to help you.

Please try the following:

• First ensure you are ‘ONLINE’
• Check your internet connection try accessing a website on your phone
• Check your location, try going to Google Maps or Apple Maps to see if your location matches your current position
• The most common reason why you may not be getting offers for a long period of time is due to a low demand at that given time and location
• If you still think there is a problem please contact us through the App. Select ‘Get in Touch’ and send an ‘Email’ explaining the issues you are having to support@goamiles.com

If you are having trouble logging in to the App please try the following:

• Check you have entered the correct phone number
• Check for updates of the App in the App/Play store
• Uninstall current app and reinstall if there is no update available
• If you are still having trouble, send us an email to support@goamiles.com and we will get back to you as soon as possible

• Once you have been verified open the App and ‘GO ONLINE’ & circle searching for rides will be shown
• TRIP offers arrive with a sound notification
• If you have the App open on your phone the TRIP offer will appear on your home screen
• If you have the App running in the background you will receive a TRIP IN App notification message
• Tap this message and your App will open and you will be able to view the TRIP offer
• You will have the option to 'ACCEPT' or 'REJECT'
• After 30 seconds, if no action is taken the TRIP will disappear
• If you accept the TRIP you will see the customer's pickup address and location on the screen. Make your way to the customer. The customer can see where you are on their app as you approach them
• The TRIP details will either say DIGITAL PAYMENT or 'Cash'. Digital payment means online payment, which would be prepaid by default, if not then”CASH”. Cash means they are going to pay you direct by cash or via your own credit card machine in your taxi.
• If you are going to be delayed please let the customer know. You can send an SMS from your journey details
• The customer will know where you are waiting. If you have tapped arrived too early or in a different location, or you are just unsure where the customer is, call the customer
• When the customer arrives, ensure you verify the name of the customer. You can see the name in the app. When confirmed, tap "START “ and head to the customer’s destination
• We would suggest not letting the customer vacate the taxi until you have confirmation that the payment has been successful
• At the destination tap ’END’. Before tapping 'FINISH' please check that you have finished the trip successfully & reached on the desired location
• If the customer is paying via ‘ONLINE’ no charges will be collected from him/her, and you will be shown Amount as “ZERO”, but if the mode of payment is non-digital then you need to collect cash and the figure would be prompted on screen
• If you have any problems please let us know by contacting us through the App. Select 'Get in Touch' and send an 'Email'

• Passengers are given up to 5 minutes free waiting time, once customer is near your location the app would indicate like wise
• In App press “START” and ask the passenger for OTP
• You should only start your trip when your passenger boards the cab

If at the end of a journey you are unable to take payment e.g. the app may have frozen, You ran out of battery or any other scenario, then close the app from background and reopen.

If you are not sure whether the transaction was successful, you can check your email for the TRIP receipt and/or check your TRIP history. If you are unsure you can use the 'Get in Touch' and 'Email' option from the app to contact us.

Alternatively, you can email us at support@goamiles.com or reach to the Driver Helpline numbers given below

Before a passenger gets in your taxi, you must verbally confirm their name matches the name on the TRIP to ensure you have the right passenger. This will also avoid non-payment and a passenger complaint. You can also double check by telling the passenger your name and making sure it’s the one they have on their app too.

If you are having trouble getting to the right pickup point, give the passenger a call. You can do this by tapping the phone icon on the TRIP details.

If you think the passenger is drunk and disorderly and you don’t want them in your cab, don’t get involved in any arguments, cancel the TRIP and let us know what happened.

Tap CONTACT >>HELP & or 'Email' to send us a message.

If your think lost property belongs to a GOAMILES Customer please use the 'Get in Touch' then 'Email' to let us know so that we may contact the passenger concerned. We have slotted “LOST & FOUND” collection points across our KIOSKS in entire State of GOA, We can reconcile and ask passenger to get them collected after you have submitted it.

There are 4 ways you can reach us...

Use 'Get in Touch' then 'Email' from the App

Send an email to support@goamiles.com

GET IN TOUCH WITH US ON BELOW GIVEN NUMBERS

Direct Message on Twitter @GOAMILES_GOA

The wallet shows you the fare amount for each In-App ride completed on the App

The monies in your wallet are paid without any processing fees and are commission free

Cash TRIPS through the App are not included in your wallet & it’s reconciliation is done after your office hours are closed

Please ask the OTP from Passenger when the passenger is inside the cap & you verify that he is authenticated passenger as per the passenger details given to you for the designated ride.

Remember, you will only for OTP when you have verified that it is the same passenger that matches the record & you verify it personally. Please do not ask for the OTP if the designated passenger is not physically present. It is not advisable & against the rule of GOAMILES Policy to ask for OTP from passenger on phone, when he is not present.

This may attract a penalty & you will be entitled for liability to get you cancellation from the GOAMILES System with strict Police action being initeated against those who drivers breaks this rule.