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GoaMiles

BY USING & ACCEPTING THIS TAXI APP SERVICE, YOU AGREE TO STATED TERMS & CONDITIONS WHICH WILL BIND YOU FOR USING THE SAID GOAMILES MOBILE APP. IF YOU DO NOT AGREE TO THESE TERMS, YOU WILL BE PROHIBITED FROM DOWNLOADING OR USING GOAMILES TAXI APP.

IT IS YOUR RESPONSIBILITY TO GO THROUGH ALL THE TERMS & CONDITIONS OF THE SAID USAGE OF MOBILE APP AND WE WOULD NOT BE RESPONSIBLE FOR ANY ACTION THERE OF.

WE URGE YOU TO GO THROUGH THE SAID TERMS & CONDITIONS AND ACCEPT BY CLICKING ON

“ I AGREE” BUTTON, both on mobile app (android & iOS) + Web app

We, GOAMILES, M/s FROTAMILES Private Limited, licence you to use GOAMILES Taxi App, (‘GOAMILES Taxi App’), the data supplied with the software and any updates or supplements to it & the online booking website, (‘GOAMILES Website’), as permitted in these terms:

The GOAMILES Taxi App mobile application software requires a smartphone device with relevant software and sufficient memory. We support Android 4.4 Kitkat Version & Above & iOS with 10.0 & Above.

PACKAGE BOOKING

INTRODUCTION: While we bet you already know at the details of the packages as generic ideas, this guide will let you know all the small things that you can get benefit from and we want you to read this carefully so that you can optimally use the same. GOAMILES PACKAGE is easy, simple and elegant with convenience at best affordable prices you will love to enjoy your travel time with. So basically you can now enjoy your travel and book by the hour and or KM, whichever is first. But would like to go one step further and help you select the best package. This will help you make the most of your packages queries being solved. This is typically being used, when you have multiple stop-overs or have to execute your journey in bits and parts. This then becomes very easy to use travel option while having the car at your disposal entirely and use it the way you want it. With GOAMILES, you get to retain your cab at affordable hourly packages. So be it multiple pick-ups and multiple drops or something which you don't know how your travel would be, the same cab will take you around and also wait to bring you back. That’s one cab for all your travel needs – no multiple bookings or no waiting for multiple cabs. Isn't it a completely cool and new way of enjoying your travel.

Terms And Conditions:

Night charges: If you happen to boom a PACKAGE car from GOAMILES and your trip ends between 2000 to 0000 HRS then 100 rupees night allowance will be levied, if your trip ends between 0000- 0500 HRS, then 150 rupees night allowance + GST 5%

Multiple Stops: You can have Multiple stops but within the per KM range or time limit as selected by you in the package

OUTSTATION BOOKING

Terms And Conditions:

  • Fare will be always with point to point
  • Minimum KM for out station will be 120 KM for point to point
  • There won't be any multi point pickup and drops, as this violates other state aggregation norms
  • There won't be any return opportunity assured unless we have our presence in that other state
  • Out station will not attract any driver bata over for day or night charges
  • KM rate designed is considering the additional cost for driver bata, permit and taxes for neighbouring state
  • Convenience fee will be 12% of the fleet charges or INR 200 whichever is minimum
  • Convenience will be charged directly to passengers in addition to fleet charges
  • GST will be 5% on overall fees, TDS 1% will be deducted from taxi owners share
  • Any out station duty will have compulsory pick up location from the Goa state and drop in any other state, not vice versa unless we have tie-up with other state
  • Package or City Ride duty will not be transferred or converted to outstation or vice a versa
  • Travel min will be charged at 1.5 INR per Min
  • Any additional travel or waiting time within a slot of 30 mins will be round up to the nearest hour
  • Additional travel or waiting time will be charged at INR 150 in Day time [ within 6:00 AM to 20:00 PM ] and at INR 200 in night time [ within 20:00 hrs till morning 06:00 hrs ]
  • Any balance / cash payment not paid digitally shall be collected by the driver and update to the taxi owner to the same
  • All Toll or Parking expenses will be additional and shall be paid by passenger and collected by driver as and when required
    Vehicle Type Minimum Rate for First 120 KM Additional / Km
    Sedan 3000 25
    MUV 3240 27

A copy of this Licence is available on our website or on the mobile application., www.goamiles.com/terms-conditions.html

  • We grant you a non-exclusive, non-transferable licence to use GOAMILES Taxi App, ONLY in the State of GOA on the terms of this Licence. We (or our licensors) remain the owners of GOAMILES Taxi App at all times
  • We are an intermediary between you and the provider to you of transport services by licensed drivers, Licensed under the gamut of Goa Transport Department & we do not provide transport services directly. You are able to use GOAMILES Taxi App to book a transport provider for a conveyance fee, subject to the length of the journey plus waiting time
  • GOAMILES Taxi App accept your booking and allocate this to the transport provider. Any fee is payable by cash to the transport provider or by card payment via the app or website to GOAMILES Taxi App
  • You are restricted to not to copy, recopy, code- recode, distribute license, compress-zip & unzip, reverse the code, decompile or otherwise disassemble, rent, lease, sub-licence, adapt, vary or modify GOAMILES Taxi App. You may not remove any copyright or trademark
  • Following acceptance of these terms and conditions, you must register and set up an account on GOAMILES Taxi App. Registration requires you to submit your name, mobile phone number, email address. You are able to amend certain information on GOAMILES Taxi App or by contacting the administrator
  • You must pay one time or may register a debit or credit card, or any other digital payment available, to GOAMILES Taxi App in order to continue with the download of GOAMILES Taxi App. This will be not be stored on GOAMILES Taxi App but is securely stored on the payment gateway which is PCI-DSS Compliant. We, shall only charge your debit or credit card in the event of payment authorised by you before using the transport provider on agreed trip or upon cancellation in accordance with the cancellation terms, applicable
  • GOAMILES Taxi App is mandated to make every attempt made by you to fulfil the booking in said area of state of GOA however depending upon circumstances this is not always possible to achieve. You here abide that the fare estimate and estimated time of arrival are approximations only and the actual fare and time of arrival are subject to traffic levels, the weather and the availability of transport providers & you should not have any objection on the said subjects or otherwise
  • Please share the OTP with Driver only, when you sit in the designated taxi cab being assigned to you from the system. Make sure that you identify the driver with the credentials given on your passenger app with driver details as Name, Vehicle Number & share the OTP when you are physically present in the cab.
  • Night charges: If you happen to book a PACKAGE car from GOAMILES & your trip ends between 20:00 to 00:00 HRS then 100 rupees night allowance will be levied, if your trip ends between 00:00- 05:00 HRS, then 150 rupees night allowance + GST 5% will be applicable.
You acknowledge that all intellectual property rights in GOAMILES Taxi App belong to us (FROTAMILES private Limited), that rights in GOAMILES Taxi App are licensed (not sold) to you, and that you have no rights in, or to, GOAMILES Taxi App other than the right to use it in accordance with the terms of this Licence
  • You acknowledge that GOAMILES Taxi App is a generic services for people or tourists in GOA and that it does not service any particular individual what so ever in any individual capacity
  • We only supply GOAMILES Taxi App for domestic, private & government authorised routes only. You agree not to use GOAMILES Taxi App for any commercial, business or commercial purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, arising of the misuse of the said services provided
  • We are not responsible for any success/failure of the transport provider to carry out the booking and the transport provider is not a guaranteed service. All of the transport providers are licensed but may not be licensed in the area in which the booking is requested or the service is to be provided and you use the transport provider at your own risk. We only serve in the state of GOA, any booking outside the boundary of state of GOA is not guaranteed for any loss or claim purpose what so ever
  • We take money in prepaid for all the rides in what so ever format of vehicle with a GOAMILES BALANCE as minimum of INR 200 if the ride is being taken in CASH mode
  • Nothing in this Licence shall limit or exclude our liability for death or personal injury resulting from our negligence
  • During the registration process, you will be required to provide us with personal information in order to enable GOAMILES Taxi App to function. This information will be stored safely and securely on GOAMILES Taxi App & the backend system. We will use the personal information you provide to us to facilitate communication between you and the transport provider, to monitor usage of GOAMILES Taxi App and to process your payment following use of a transport provider
  • We may collect location data sent from your devices. You consent to us processing and using your location data. You may stop us collecting such data at any time by turning off the location services settings but that will hamper our service offerings when you book the trip
  • You will have the opportunity to restrict GOAMILES Taxi App from accessing certain parameters of your mobile device(s) however you acknowledge that this may directly or indirectly impede the functioning of the service
  • We will implement appropriate technical and organisational measures to protect any personal data against unauthorised or unlawful processing and accidental loss or damage
  • We will only give your personal information to third parties where the law either requires or allows us to do so

CANCELLATION POLICY: For Passenger

This policy determines the cancellation Terms & Conditions for a passenger, for their trips to be taken.

  • In the event that you use GOAMILES Taxi App, you indirectly authorises us to make use of the Payment methods to book taxi which are normally done by Digital Payments like debit or credit card or cash. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. Right now we have kept a flat fees.
  • The cancellation fee shall be payable upon each booking which is made and subsequently cancelled. The cancellation charges will be applyed as per the Cancellation & Refund Pollicy.
  • Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability we may charge the premium prices, in certain conditions, during rush hours and or during night hours is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect.
  • You are also to be informed that you need to pay the Parking Charges in Premium areas as this is cost to us like Panjim Airport, Premium District Areas in GOA, etc.., where this kind of pricing is mandatory.
  • We may terminate this Licence at any time without notice. We may also block your use of GOAMILES Taxi App if you breach these terms and conditions
  • You may terminate this Licence by deleting GOAMILES Taxi App from your mobile or other device(s)
We in providing our Transport Services, which demand to have many thanks in tandem and needs to be arranged sometimes on the fly, we are not in any way responsible for any failure to perform, or delay in performance of, any of our transport obligations under this Licence that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or acts including event beyond our reasonable control, including government strike through strike of drivers or government reason, vehicle not provided by Transporter, Any strike by the Transporter or any other event which is not under or control or any natural calamities like rains, heat or any other nature which may
  • We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this “Licence”
  • Each of the conditions of this Licence operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect
  • As a consumer, please note that this Licence, its subject matter and its formation, are governed by Indian law. You and we both agree to that, any dispute arising would be settled in the court of law ONLY in the STATE of GOA jurisdiction
  • If you wish to contact us, please write to us at the email address support@goamiles.com
  • You need to have Wallet money in your app to pay for the conveyance charges & booking to be done prepaid before you hatch the ride
  • This wallet called “GOA MILES BALANCE” is closed loop wallet & would not be used for any other purpose
  • Please note, we would be charging conveyance fees as per the Distance & time of the travel, which needs to be strictly paid prior to the booking
  • You need to also pay for the ride based on the standard traffic rate provided by Government of GOA, prior to your travel

  • Card pre-authorisation: This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between minutes and few weeks.

    This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction.

    Sometimes when you are registering your card in an app or website, you will see the same pre-authorisation. In this case, this is referred to as card verification.

    If you have further questions about how your bank handles pre-authorisations, We advise you to contact them directly

We reserve the right to amend these terms and conditions from time to time. You will be notified when there is a change to terms and conditions and you will be required to agree to any amendments. In any event, your continued use of GOAMILES Taxi App constitutes acceptance of such changes.

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