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GOAMILES FAQ Passengers
Yes. You need to register the first time you book your ride with GOAMILES.
Some important reasons on why you should register with GOAMILES.
- To help prevent any fraudulent bookings
- To track all your previous and existing bookings with us
- To give you personalised booking experience and offers
To create an account, the user has to sign-up on the GOAMILES app using just his/her mobile number. Your account shall be created once you verify using the OTP (One Time Password) received on the registered mobile number given. That’s it, you are ready to GO.
If your Mobile number is already registered on GOAMILES, then also you need to get your OTP every time you login, you do not have to put OTP unless you have logged out and need to LOGIN.
You will be assigned an OTP every time you log into the application, this step is needed from Security perspective & you not remembering password every time.
Allow the app to access your device location, check the setting on your phone to do so. On opening the app, you will be able to view GOAMILES TAXI near your location. Mark your pickup (By default it would be your device location) and drop location (Location where you want to go), choose the preferred cab type for your commute (SEDAN, HATCHBACK, SUV & SUV CLASSIC), and select the CONFIRM option. Post CONFIRM, calculate your ride estimate, AGAINST EACH TYPE OF VEHICLE, then confirm your booking. Simple, Isn’t it?
Yes, you will be able to track your cab’s location on the map before booking & after your booking is confirmed. You can check the ETA (Estimated Time of Arrival) in which your driver will pick you up from the provided location.
Yes, you can request for a preferred choice of cab, as SEDAN, HATCHBACK, SUV& SUV CLASSIC. But, there is no option to request for a particular driver.
As of now, you will be asked to cancel your current booking and rebook another cab.
There are no cancellation charges applied if you cancel the ride before 5 minutes, after 5 minutes you would be.
No, two people cannot register using the same mobile number, if it is done, then by default after verification process, the first login will get logged out automatically. So make sure that your mobile number & OTP works on only 1 mobile at a time.
You have to submit your mobile number in order to register with us. This process will take less than a minute.
No, that option is not available as of now. The default language is set to English.
NO, as of now you can’t do that. But going further, you can book two or more cabs at the same time for different destinations by choosing the “Book Another Cab” option in the app.
No, you cannot book cabs on a weekly or monthly basis in the app. You need to do it every time when you need it.
There are AC Taxis available, as of now. However, depending upon situation, the customer can ask the driver to turn off the AC if required.
As of now, YES, but going further, No, the driver will not be able to view your phone number as all numbers are masked. The calls would be routed through the call centre.
NO, as of now that feature is not available but going further this would be very much feasible. We will keep updating you for the same
YES. You can very well do that, most of the things are designed for your safety & security & to have minimize communication with driver, Mobile app will let you have all the data that is required such as ETA (Estimated Time of Arrival), Distance to be covered, & rate the driver after the ride is done.
No. There are no cameras in our cabs as the company values the customer’s privacy.
There is a 5-minute courtesy wait. Subsequently, a waiting charges will be levied per minute.
Yes, the service will be prompt on prior booking. There are no additional charges.
Yes. In the case of a breakdown during a short ride, the entire travel charges will be cancelled/waived. However, in the case of a breakdown during longer rides, flat discounts will be given to the customers.
You will receive your receipt via default in the Mobile app, MENU section of “My Rides”.
Yes, GOAMILES TAXI are available 24*7.
Yes, you can book & pay in Cash, although with CASH as option, you will be asked to pay for the GMB (Goa Miles Balance), which needs to be minimum INR 200.
As of now, we do not offer cabs on a sharing basis.
You can pay by any Digital means (Credit Card, Net Banking, E-Wallets) linked with the GOAMILES app once you’ve completed the ride.
After every ride, both users and drivers are given the opportunity to rate each other based on their trip experience.
No, Parking charges and toll will be extra and has to pay by customer.
YES, you need to load Minimum INR 200 & Maximum INR 10,000 for you to book ride on GOAMILES APP
YES, we would refund you with all the charges that is within GMB (GoaMiles Balance), when you are done with travelling, minus any cancellation/conveyance charges, if any.
Please share the OTP with Driver only, when you sit in the designated taxi cab being assigned to you from the system. Make sure that you identify the driver with the credentials given on your passenger app with driver details as Name, Vehicle Number & share the OTP when you are physically present in the cab.
PACKAGE BOOKING:
You can rent a GOAMILES car if you are 18 years or above.
You can go to GOAMILES APP and click on PACKAGE TAB, make a reservation through
“GOAMILES India” website www.GOAMILES.com or mobile App (App and Play store)
Note: GOAMILES PACKAGE can be booked over the app only. We will soon be launching it on the “GOAMILES” website.
Your car will reach to the designated place of your pick up being mentioned in the app. All
the cars are delivered and collected free of cost to the address specified at the time of
making a booking.
Note; cars will not be delivered to any public places like malls, metro station, etc. GOAMILES holds the right to cancel the booking in such case.
YES. The car will be driven as per the location and time specified in the app while booking and
needs to be stopped either with KM reach or Hours ended as per the package.
For PACKAGE, we have Sedan, Hatchback and SUV-MUV in our fleet
NO, Customer need not pay for the fuel charges based on the usage
you need to pay in advance with all digital payment instrument available in the market,
which is available on the platform already
NO, we only accept Digital Payment
No Worries, you can still use the car but you need to pay as per the KMs or over
The assessment made by the GOAMILES driver on the differentiated amount will be final.
| Late Fee (Per Hour) | Car Model |
|---|---|
| Rs. 300/hr. | Swift, Figo, i10 Grand, Dzire and Amaze |
| Rs. 400/hr. | Ciaz, Etios, Scorpio, and City |
| Rs. 400/hr. | Duster, Baleno, Brezza, Creta, Eco Sports, Ertiga, Innova, Innova Crysta |
Guest needs to inform GOAMILES in advance for PACKAGE extension. An extension either
in KMs or Time limit is binding for even 1 minute of exceeding, as this being system driven
you are binded to end the trip if you don’t wish to get charged. You need to pay in advance
for the extended time or KMs as per designated rates of Per KM as below and also for time
getting extended:
as per extended package of 4 Hours – 40 KM
| TIME EXTENDED | RATE |
|---|---|
| Extra Time | 1.66 per Minute + GST |
| 1 Hour | 99.6 + GST |
| 2 Hours | 199.2 + GST |
| 3 Hours | 298.8 + GST |
| 4 Hours | 398.4 + GST |
To avoid paying any extension fee we request our guest to extend the booking prior to finishing time and or KMs through the app ONLY
In case there is any change in the plans i.e.: If your travel dates, or pick up/ drop location changes ahead of time, you can easily modify your already reserved rental with GOAMILES at no additional modification fee. GOAMILES provides you complete flexibility, ease and control over your car package experience by letting you change your dates, city or even the car model.
As per GOAMILES cancellation policy, if the booking is cancelled:
- 48 hours prior: No cancellation charges
- Within 24 to 48 hours of pick up time: 5% of the package amount will be deducted
- Within 12 to 24 hours of pick up time: 25% of the package amount will be deducted
- Within 0 to 12 hours of pick up time: 50% of the package amount will be deducted
- At or after the package time: No refund
Cars will be available at all locations, unless specified due to unavoidable circumstances.
GOAMILES holds the right to refuse the package trip to be started at any anonymous public
place which it considers inappropriate.
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